Refund policy

At [Store Name], we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or unsuitable product, you may request a return or refund according to the terms below.

1. Return Period

Customers can request a return within 7 days of receiving the order.

The product must be:

  • Unused and in its original condition
  • In the original packaging
  • Complete with all accessories and tags, if applicable
  • Free from any damage caused by the customer

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos/videos of the product
  • Photos of the packaging, if damaged

After reviewing the issue, we may offer a replacement or refund.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Used or opened products
  • Products damaged due to misuse
  • Products without original packaging
  • Items specifically marked as non-returnable
  • Products returned after the return period

4. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed using the original payment method where applicable. Refund processing time may vary depending on the payment provider or bank.

5. Return Shipping

If the product is damaged, defective, or incorrectly sent due to our error, we will cover the reasonable return shipping cost.

For returns due to personal preference or change of mind, the customer may be responsible for the return shipping charges.

6. Exchanges

If you receive a defective or incorrect product, we may provide a replacement subject to product availability.

7. How to Request a Return

To request a return or refund, please contact our customer support with your order number and details of the issue.

Email: [Your Email]
WhatsApp: [Your WhatsApp Number]

We reserve the right to refuse returns that do not meet the conditions mentioned above.

8. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page.